What can be configured as an IP SLA responder?
IP SLA can be configured in such a way that it can report on statistics such as:
- Jitter.
- Response time.
- Packet loss.
- Voice Quality Scoring (MOS)
- Connectivity.
- Server or website responses and downtime.
- Delay.
What is IP SLA monitoring?
An IP service level agreement, or IP SLA, is a network measurement technology that uses active traffic monitoring data to analyze the performance of a network in real time. It collects time-based performance data that actively helps monitor and troubleshoot a network.
What is IP SLA track?
What is Type 2 SLA?
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers. It is sometimes called an external service agreement.
What describes a service-level agreement?
A Service Level Agreement (SLA) is a contract that describes the level of service a customer expects from his or her provider. SLAs are used to establish measurable indicators of the service we provide thus ensure compliance with the expectations of our customers.
Which two items would be specified as part of an SLA?
The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
What are the main components of a service-level agreement?
The main elements of a good SLA.
- Overall objectives. The SLA should set out the overall objectives for the services to be provided.
- Description of the Services. The SLA should include a detailed description of the services.
- Performance Standards.
- Compensation/Service Credits.
- Critical Failure.
What does an SLA include?
Which of the following describes a service-level agreement SLA?
An Service-Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider. It records a common understanding about services, priorities, responsibilities, guarantees, and warranties.