What is the golden rule in customer service?
In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.”
What are the 5 Rules of customer service?
5 Golden Rules of Customer Service
- Customer service is everyone’s job. Every contact with your clients is important.
- Ask questions and listen to the answers.
- Promise only what you can deliver, and then over deliver.
- Know how to apologize.
- Treat employees well.
What are 10 customer service rules?
These 10 simple customer service rules can help keep you on the right track.
- Be Nice.
- Respect Your Customers.
- Listen.
- Be Positive.
- Offer Solutions, Not Excuses.
- Be Honest.
- Go the Extra Mile.
- Apologize.
What are the roles of customer service?
10 responsibilities and duties of customer service employees
- Answering questions about a company’s products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company’s offerings.
- Providing proactive customer outreach.
What is a good customer service?
Good customer service means consistently meeting customers’ expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
What are the keys to great customer service?
There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.
How do you serve better customers?
10 ways to deliver great customer service
- Know your product.
- Maintain a positive attitude.
- Creatively problem-solve.
- Respond quickly.
- Personalize your service.
- Help customers help themselves.
- Focus support on the customer.
- Actively listen.
What is the Golden Rule in business?
The Golden Rule demands that every customer and situation be treated with kindness and thoughtfulness. Such consideration of others can lead to companies performing better than expected.
Why is Golden Rule important?
The Golden Rule underlies acts of kindness, caring, and altruism that go above and beyond “business as usual” or “usual care” (Huang, 2005). As such, this heuristic or ‘rule of thumb’ has universal appeal and helps guide our behaviors toward the welfare of others.
How do you show great customer service?
11 ways to provide great customer service
- Be friendly. The most important rule in providing excellent customer service is to be friendly.
- Respond promptly.
- Know your product or service.
- Listen to your customers.
- Say thank you.
- Get to know your customers.
- Ask for feedback.
- Use the feedback you receive.
How do you serve your customers?
What is an example of the Golden Rule?
For example, if someone is convicted of a crime and sentenced to prison, the golden rule would suggest that we should let them go, because we would not want to be imprisoned ourselves. This remains the case even if we use the platinum rule, since the prisoner would likely also prefer to avoid going to prison.
How do you use the Golden Rule in business?
The Golden Rule’s financial impact on a business is simple: Treat your employees as you would want to be treated, and they will work harder, be more enthusiastic about their job, better problem solvers, better with customers, stick around longer, and spread the word far and wide that your company is outstanding.